How We Handle Your Account and Payments
Most questions we receive come down to three things: how to add funds, how to get money out, and what to do when something looks off on your account. For deposits, open your bKash, Nagad, or Rocket app, send to the account number shown in your wallet tab, and confirm with your PIN — the balance usually reflects within a minute or
two. Withdrawals go back to the same wallet you deposited from; we verify the account match before processing, which keeps your funds secure. If you are in Dhaka or anywhere else in Bangladesh and your wallet shows a pending status, check that the mobile number on your 09be account matches the one registered with your payment app. For anything that does not
resolve on its own, our support channel is the fastest path — details are in the section below.
- bKash
- Nagad
- Rocket